Customer Experience Masterclass

Two-Day Intensive for Service Teams

8 Sept – 9 September 2026 · 08:30 CAT

Dynamic Masterpiece Learning Studio, Lusaka, Zambia · Hybrid

Customer Experience Masterclass
Venue
Dynamic Masterpiece Learning Studio
Location
Lusaka, Zambia
Mode
Hybrid
Date
8 Sept – 9 September 2026

Sample entry. A two-day practical masterclass helping frontline teams and their managers build service culture that survives pressure.

Outcomes

  • Defining a service promise the organisation can keep
  • Handling complaints and service recovery
  • Building internal service between departments
TagsCustomer ExperienceTrainingServiceOrganisational Culture

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